Technical Support

 

Not only do we build websites, but we know how to fix them too. If you are a current client, contact us for any support issues you may have.

Technical Support For Your Website

 

The staff at Make It Loud wants to do all we can to ensure that your website stays technically sound. Unfortunately, things can happen, but when they do, we’re here to help make things go smoothly.

 

Technical Support For Your Website & More

Here is a list of issues and possible solutions:

“My Website Is Down”

Whenever your website goes down, it’s a code-red emergency because it means that your competitors are getting all your clicks. There are several different reasons your website is down including:

  • Your SSL certificate has expired
  • Your hosting has expired
  • Your domain expired
  • The payment for either your hosting or domain did not go through

 

Solution

Simply, contact us at support@makeitloud.net and let us know what the problem is, or call us at 678.325.4007. We’ll jump on the issue as soon as we possibly can during regular business hours.

I’m Not Getting Your Contact Forms

 We get this one a lot and even more recently since Google changed things with Gmail. Recently, Gmail is no longer able to receive emails from your website to Gmail addresses. It’s causing quite a ruckus.

 

Solution

Check your junk folder first to see if you are actually getting the forms and don’t realize it.

Otherwise, you may need to invest in domain based email addresses (i.e. Bob@yourdomain.com, Sally@yourdomain.com, etc.) Contact us and let’s talk about your options.

I Don’t Remember How To Make Content Changes To My Website

We totally understand. The best bet is to refer to our friends on Youtube.

 

Solution

Simply go to one or both of these videos:

https://www.youtube.com/watch?v=2fpUMoLtXRs

https://www.youtube.com/watch?v=6mTODopIDt8

 These videos should help you update the content you want to edit or change.

My Website Redirects To Another Site That Has Nothing To Do With My Business

The other way we get this message is: “There’s a foreign language that doesn’t belong on my website”

This means your site has been hacked or there is malware on the site. This can happen from time to time. It’s a security breach that we need to resolve immediately. It’s also why we recommend that your hosting has malware cleanup.

 

Solution

Contact us at support@makeitloud.net or call us at 678.325.4007 soon as possible and we’ll help resolve the malware or hack.

My Site Says “Unsecured” Or “I’m Getting A Warning Message From Google When I Try To Go To My Site

This type of message is typically an indication of an SSL certificate issue. It could be that the SSL certificate is expired or no longer valid for some reason.

 

Solution 

Contact us at support@makeitloud.net or call us at 678.325.4007 and we’ll get it fixed for you as soon as we can.

I Need To Cancel My Hosting

We’re sorry to see you go, but we understand how things can change. Please understand that if you cancel hosting, your website will go down.

 

Solution

Contact us at support@makeitloud.net or call us at 678.325.4007 and we’ll take care of canceling the hosting for you.

I Don’t Know The Password To My Site

We get this all the time. People misplace or lose things.

Solution

Contact us at support@makeitloud.net or call us at 678.325.4007 so that we can verify that it’s really you. We’ll have to reset the password since we can’t see what it is either.

I Got A Notice That My Domain Is Expiring. What Do I Need To Do?

Or, a similar problem we get calls about are “My domain already expired!”

 

Solution

Simply, contact us at support@makeitloud.net or call us at 678.325.4007 and let us know that you want to maintain your site. We’ll go into where you bought the domain and make sure it’s on auto-renew 

If your domain already expired, you’ll want to make sure you don’t lose your domain. There’s a brief grace period, but you don’t want to rely on that. Contact us and let us renew it for you or you can handle that yourself by logging into where you purchased the domain initially and renewing it.

My Website Is Old And Dated Looking. Can You Update It?

Absolutely! Many of our clients come back to us years later and ask us to redesign their site for a fresh look.

 

Solution

The best solution here is to schedule a quick call with John Lehmberg. Book an appointment here. Use this link to talk about updating your site or even if you simply need some additions or changes.

My Website Redirects To Another Site That Has Nothing To Do With My Business

The other way we get this message is: “There’s a foreign language that doesn’t belong on my website”

This means your site has been hacked or there is malware on the site. This can happen from time to time. It’s a security breach that we need to resolve immediately. It’s also why we recommend that your hosting has malware cleanup.

 

Solution

Contact us at support@makeitloud.net or call us at 678.325.4007 soon as possible and we’ll help resolve the malware or hack.

Why Choose Make It Loud?

We know that ranking well in search engines is only the beginning of a successful SEO strategy. Our team will help you make sure your website’s entire online presence delivers a great user experience, including everything necessary (and appropriate) to get your ranking to web design and content optimization—and everything between.

Here are the biggest reasons to hire our SEO Nerds:

  • Experience – we’ve been doing this since phone books were a thing
  • Content – we have writers on staff that create & edit all the content on your site
  • Driven By Results – we don’t rest until your phone is ringing or we hear cash register bells
  • Award-Winning Digital Marketing Agency – so we’ve got that going for us as well.

Whether you live in Atlanta or anywhere else in the country, we’re here to help you get your business more. Call today for a free consultation today.

award winning digital marketing agency in Atlanta Georgia
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  Address: 2828 Buford Dr #300, Buford, GA 30519

  Phone: (678) 325-4007

  Office Hours:

Monday - Friday OPEN 9:00 AM - 5:00 PM
Saturday and Sunday CLOSED